Frequently Asked Questions

General Questions

Q. How do Live GPS Tracking Devices Work?

A. Live GPS tracking devices work by combining two popular types of technology - GPS and cellular signals. When you turn a GPS tracking device on, it acquires satellite signals from up to 8 satellites. This allows the device to determine it's current location anywhere in the world. Once the device has determined it's location, it sends that data over the cellular network to your GPS tracking account.

Q. Why do live GPS trackers have a monthly service fee?

As mentioned above, live GPS tracking devices transmit data over the cellular networks so that you can see where the device is in real time. The monthly service fee covers the cost of transmitting this data, just like how a cell phone transmits data.

Q. How is a historical GPS logger different from a live tracker?

A live or "real time" GPS tracking device transmits tracking data in real time, allowing you to see where the tracker is at "right now". A historical GPS logger is similar in that it captures GPS positioning data, however it does not transmit that data live, it simply stores it internally to internal memory. To view the data from a historical GPS device, you need to retrieve the device and connect it to your computer to download the data.

Q. Do your tracking devices work in my country?

Our live GPS tracking devices work in over 60 countries throughout the world. For a current list of all countries currently supported, view the International GPS Tracking page. Historical GPS logging devices work throughout the world since they log data to the deviece itself and don't require a cellular network.

Getting Started

Q. How do I activate my live GPS service?

Your device isn't activated until you call our GPS service line - this allows you to purchase your tracker and activate it whenever you are ready to use it. When you are ready to turn on your service, call the activation line number inside the product box. Be sure to have your device ID number handy, as well as the credit card you wish to use to bill your monthly service costs.

Q. How do I access my live GPS tracking information?

When you call to set up your device, you will set up your username and password to access your tracking account. Once you have this login information, go to the tracking portal at http://live.xtremetrakgps.com and enter your login info. You can also access your tracking account from any internet-enabled smartphone or tablet.

Q. What devices can I log in from to see my tracking information?

Because the tracking portal is web-based, you can log in from any internet connected device, including PC and Mac computers, iPhone, iPad, iPod Touch, Android devices, and BlackBerry phones.

GPS Account Related Questions

Q. How many devices can I have under a single account?

You can have up to 3000 devices on a single account. This means you can view even an entire fleet of vehicles all at the same time.

Q. How can I add a new device to my existing GPS tracking account?

To add additional devices, simply call our GPS activation line and provide us with your existing login and password, and we'll add your new tracker to your account.

Q. Can I log into my tracking account from multiple devices at once?

Sometimes you may need to have simultaneous connections to your tracking account - especially if you have a fleet of vehicles where multiple people might need to view the data at once. With our tracking software, you can log in from as many devices simultanesouly as you need.

Q. What happens if I have questions about my account?

You can contact us any time with questions about your account. We also offer technical support from within the GPS tracking portal as well, so you can live chat with one of our technicians during regular business hours (M-F 7am-7pm).

Q. How do I cancel my service?

Because there are no contracts to sign, you can cancel your account any time. Simply email us at cancel [at] xtremetrakgps.com or give us a call by the 25th of the month so that we can cancel your account.

Ordering and Shipping Questions

Q. How can I place an order?

Placing an order is easy. Just add the tracking device(s) to your cart, and click the "Begin Checkout" button to start the checkout process. Once checkout is completed, we'll process your order. If you have any questions, feel free to contact us by phone, live chat, or email, and we'll gladly assist you or take your order.

Q. How quickly will I receive my order?

Orders are processed Monday through Friday, 930-430 EST. Most orders received by 12PM will ship the same day. Depending on the shipping speed you select, most domestic US orders willl arrive within 1-4 business days. We offer expedited shipping services such as 2-Day and Next-Day shipping for an additional cost.

Q. Do you offer quantity discounts?

Q. How long will it take to get my order?

Q. What is your return policy?

Q. What happens if a device I've ordered stops working?

Other Questions?

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