By accessing this website (https://www.xtremetrakgps.com) or purchasing or using items from XtremeTrakGPS.com ("Seller", "Website", "Us", "We"), you ("Customer", "Buyer", "User") accept and agree to adhere by all of the Terms and Conditions of this site. This includes, but is not limited to, our Legal Use and Disclaimer Section, which outlines the acceptable use of all products sold on this site.

At XtremeTrakGPS.com, we are fully committed to protecting your privacy and security. We only use the information you provide us in order to process and fulfill your order. We will NEVER sell, rent, or distribute your personal information to ANYONE, unless compelled by court order or law enforcement agency.

Please read our complete Privacy Policy here.

It is the SOLE RESPONSIBILITY of the buyer to research, adhere to, and conform to all Local, County, State, and Federal laws. By purchasing products from XtremeTrakGPS, or any of our related e-commerce stores (eBay, Amazon, et al.) or channels, Buyer agrees that not to use these products to break any laws, or infringe on the rights of any person or entity.

Buyer further agrees to indemnify and hold harmless XtremeTrakGPS, it's parent company, officers, employees, representatives, owners, suppliers, and manufacturers from any claim, action, liability or suit, arising from the purchase or use of products purchased from this website.

Orders are processed and shipped out normal business days Monday through Friday. We ship out products through either FedEx or UPS. Ground shipments usually take between 1-5 business days to arrive depending on your location. 2nd Day and Next Day shipping is available at an additional cost during checkout. Cutoff time for 2nd Day and Next Day orders is 12PM EST. Orders received after the cutoff time will be processed the next day.

We make all efforts to process and ship all orders placed by 3PM EST the SAME DAY. In some cases, it may take up to 48-72 hours for us to ship your order. If for some reason we cannot ship your order within 72 hours, we will contact you and let you know the expected ship date of your order. If this date is not acceptable to you, Buyer will have the option to cancel the order and receieve a full refund. FedEx and UPS deliver Monday through Friday. Saturday delivery service can be arranged for an additional fee, please contact us before placing your order so we can arrange for Saturday delivery. Orders placed on weekends and Federal Holidays will be processed on the next business day.

 

The shipping methods below reflect the actual shipping time your order will take to arrive after it has been shipped from our warehouse, and does not include processing time. While we do make every effort to process and ship orders out the same day, as mentioned above, it may take up to 1-2 days to fully process your order. Special order and custom items (as indicated on product page) may take up to 3-4 business days to ship.

Once your package has shipped, you will be emailed a tracking number. In some rare instances, some oversized orders may greatly exceed flat-rate shipping rates, and we may contact you at our discretion to discuss alternate shipping methods, or additional charges. If you do not agree to these additional shipping charges, you may cancel your order, with no restocking fees or order cancellation fees.

SIGNATURE REQUIRED

Please note, ALL ORDERS over $100 are shipped with SIGNATURE REQUIRED service. This means that someone at your address will have to SIGN for the package. If you miss the first delivery attempt, you may be able to pick up the package from your local shipping facility, or have the delivery driver re-attempt delivery.

DISCREET PACKAGING

All packages shipped from XtremeTrakGPS are discreetly packaged in a plain brown or white box. The return shipper will show as "XT", with no indication of the contents inside the package.

SHIPPING ADDRESS

In order to prevent and combat potential fraud, we can ONLY SHIP TO YOUR CONFIRMED BILLING ADDRESS. If you plan on shipping to an address OTHER than your billing address, you MUST have this address listed as an "alternate address" on file with your credit card company. This is a simple and easy process to do - just call the number on the back of your credit card, and ask that an alternate address be listed.

 

Orders paid via Paypal MUST be shipped to a Confirmed address on file with Paypal. This is to protect both you and our company against fraudulent transactions. If your address is Unconfirmed, we may contact you to verify your address, or may cancel the order, at our discretion. 

POST OFFICE BOXES

If your confirmed shipping address is a post office box, please select "Post Office Box Delivery" as your method of shipping during checkout.  All post office box orders are sent out via USPS Priority Mail.  If you need faster service, such as Next Day delivery, please contact us to upgrade your shipping.

INSURANCE

All items and packages shipped are FULLY INSURED at no additional cost to you.

BACKORDERED ITEMS

Some of our items are occasionally backordered. We make all efforts to inform you if a product is backordered before you make your purchase. In the event we discover a product is backordred after you have placed an order, we will contact you and let you know the item is backordered, as well as an estimate of when the product will be available to ship. At this point, Buyer may choose to wait for the item to come back in stock, or cancel the order, with no cancellation penalty.

INTERNATIONAL SHIPPING

In addition to shipping to the United States and Canada, we also ship internationally. International shipping rates vary by country. In order to view your country's shipping rate, enter your country and postal code into the Cart page. All international orders require a phone number where you can be reached. International orders must be paid for in advance, and may require an alternate payment method such as Bank Wire or Western Union. 

 

International customers may be required by their local government to pay import duties or customs fees for their purchase, subject to local laws. These fees are mandated by your government and are paid directly by the customer upon receipt of their shipment, and are in addition to shipping costs charged by our company. These additional fees are the sole responsibility of the customer, and go to your local governemnt, not to our company. We are not able to calculate or estimate these fees, and Buyers are encouraged to contact their relevant local government agencies for an estimate of these import duties/fees.

SALES TAX

If you live within the state of Tennessee, you will be required to pay sales tax of 9.25%. All other orders shipped outside of Tennessee will not be charged sales tax.

RETURNS FOR CREDIT - Due to the unique nature of the items that we offer, our products can often be used for short-term applications or one-time use, and no longer needed or wanted. Because of this, some items are deemed "non-returnable", unless the product is defective. Items not falling under the "non-returnable" policy are subject to the following policy:

• Unopened Live GPS devices that have not been activated may be returned within 7 days of receipt for full credit
• After 14 days, all sales are final, and the manufacturer's warranty applies
• Items returned without all of the original accessories, parts, and pieces may be assessed a restocking fee of 20% or up to the actual value to replace the missing/damage components.
• NOTE: Shipping fees are non-refundable 

EXCHANGES - At our sole discretion, we may allow certain items to be exchanged for store credit for other items in our store. This will only be permitted if the original item is in 100% unused condition. Once an item has been opened, has had the product seal broken, or has fingerprints, scratches, or other signs that the buyer has benefited from the use of the proudct, we will not be able to accept returns or exchanges for that item.

NON-RETURNABLE ITEMS - Certain items that we sell are not able to be returned for any reason (unless defective). These items include body-worn cameras such as hats, glasses, and watches. Also, hidden camera and bug detectors, and activated GPS tracking devices are not returnable, as well as software-based products such as computer monitoring and cell phone monitoring products. Below is a complete list of non-returnable products:

 

• GPS Tracking Devices that have been opened or activated
• Any items that show wear, use, or evidence that buyer has benefited from use
• Any items that have been modified, changed, or altered in any way

DEFECTIVE ITEMS - All of our products go through rigorous quality-control testing procedures to ensure that all items are up to our strict quality standards. In the event that you receive a product from us that is defective on arrival, we will do everything within our power to replace it with a working product as soon as possible. If your unit is defective, please contact us immediately so that we can confirm the unit is defective, and then initiate our warranty process.

There are absolutely no returns without prior authorization and an RMA (Return Merchandise Authorization) Number. Any packages received without an RMA# will be refused. Any non-defective authorized returns are subject to a 15% Restocking Fee, unless item is being exchanged for another item in our store, in which case we may waive the restocking fee. Shipping fees are non-refundable.

 

UNDELIVERABLE/REFUSED PACKAGES - In the event that an order shipped is returned to us due to being undeliverable or by being refused, a $25 returned package fee will be imposed, and will be deducted from refund given. Original shipping cost will also be deducted from total refund. 
 

If you have any questions about our return/exchange policies, please contact us before purchase. By purchasing from this site, buyer agrees to all policies, including this return policy.

All items for sale at XtremeTrakGPS.com are covered by a 90-day Limited Warranty. In the rare event that a product sold by XtremeTrakGPS is found to be defective, Buyer must contact Seller to arrange for Return Shipping. Return Shipping is the sole responsibility of the Buyer. Upon Seller's receipt of item, it will be inspected, and if found to be defective, will initiate the warranty service to fix or replace item, at Seller's discretion. If item is found to NOT be defective, or has been damaged by misuse, neglect, faulty installation, or improper usage, no replacement will be given, and item will be returned to Buyer at Buyer's expense.

The design, configuration, and all site content is copyrighted or licensed to use by XtremeTrakGPS.com and it's parent company. Nothing on this site (including, but not limited to site code, product description and text, images and graphics, flash animation, and videos) may be reproduced, republished, framed, or distributed in any manner, online or offline.

We take serious measures to protect our content, and utilize automated and manual copyright detection methods including, but not limited to, digital watermarks and other advanced copyright violation detection methods.

All product descriptions, specifications, and images are based on information proivded by their respective manufacturers, and XtremeTrakGPS.com cannot gaurantee the accuracy of any of this information. While we take every opportunity to verify product information, there may still be instances where information is inaccurate. As product information and specifications change frequently, we cannot be held resonsible for these inaccuracies.

We make all attempts to resolve any disputes that may arise, but in the event that Buyer wishes to pursue a claim, lawsuit, or dispute with XtremeTrakGPS or parent company, Buyer agrees to file suits in Hamilton County, Indiana.

Last Updated: March 14, 2014